Call Center Supervisor

Job Position: Call Center Supervisor
Job Description: Santy Technology FZ-LLC - Dubai - Duties & Responsibilities l\[ Hiring, training, coaching, and leading call center representatives as they provide support for customers. l\[ Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives l\[ Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees. l\[ Assisting other management team members in identifying trends and establishing call center goals. l\[ Ensuring staff members are achieving desired service levels and telesales. l\[ Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. l\[ Taking on other tasks or projects to support employees, other managers, and call center operations. l\[ Devel... - Permanent - Full-time
(For complete job details, check from the link below.)

Apply here: http://jobviewtrack.com/en-ae/job-1848416e4c08034e64114e170d134e341050111a1f1a59444f2f6e0503020737450d1c041c653655040d1b054358525f2f270e024b7511515b505856/c110c461b7a2d367b5b2e18da76b1fb7.html?affid=320c3f3c1fb8a98be2ec7d7d3a46de5b

Note: This advertisement for Call Center Supervisor maybe valid for limited time only from the date it was posted, so don't miss the chance and apply now!

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