Customer Relations Executive
Job Position: Customer Relations Executive Job Description: Ahmed Seddiqi & Sons - Dubai - The Job Holder is the main point of contact of the company with the public. The job holder is responsible for attending promptly to customers and prospects "calls, e-mails, faxes, online enquires and SMS" and offering an effective, consistent, and professional service or assistance. The job holder is also in charge of making outbound calls according to provided scripts to support different operations in the company. KEY ACCOUNTABILITIES: Inbound - Enquiry Handling - Handles several types of enquiries coming via different channels, these channels include, telephone, email, website, SMS, social media and voice mail, so that customers are served more efficiently, consistently and prospects details are logged for future communication and for ROI tracking of marketing activities. Agents must ensure that enquiries are being handled within the defined SLA\\\'s. Telephone enquiries -...
