Guest Liaison Assistant
Job Position: Guest Liaison Assistant Job Description: Serco - Abu Dhabi - Provide Guest Call Services to Abu Dhabi Investment Authority (ADIA), based at their HQ on the Corniche, Abu Dhabi. ? Reason for role Serco have been mandated to provide a variety of services in relation to Guest Services and includes Reception, Conference Facility (17th Floor) Guest Call Services and Visitors Lounge. Structure and reporting relationship Reporting to the Guest Services Supervisor and part of a team of 16 staff that will provide exceptional client service to ADIA, its visitors and callers. Key accountabilities Provide supervisory support to the telephone operator's in the event of complaints from the caller. Maintain and update the rosta schedule to ensure sufficient coverage during the working week as well as public holidays. Providing training to new starters within the contract as well as updating the Site Operating Procedures. Review the latest technology relating to telephone operator...
