Rider Support Coordinator

Job Position: Rider Support Coordinator
Job Description: Deliveroo - Dubai - At Deliveroo, it is our mission to build the definitive food company. In order to do that, we're building a company where everyone can belong, grow and do the best work of their lives. The Rider Support Coordinator is responsible for providing best-in-class support to the rapidly growing Deliveroo UAE fleet. What you will be doing: Answering phone inquiries and handling complaints from the Deliveroo riders in a courteous, professional manner Handling in-bound communications from external stakeholders Executing on various support-related tasks in a timely and efficient manner Compiling, maintaining and updating various reports and records Managing and resolving rider related complaints shared by external stakeholders such as the Customer Care team, Commercial team etc. Overseeing admin related tasks such as rider activations, maintaining the rider database with updated information and resolving any additional rider queries. Requirements: At least 1 year of relevant profe... - Permanent - Full-time
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